Cancellations and Refunds


1. Order Cancellations

  • Orders can be cancelled within 12 hours of placing the order, provided the order has not yet been processed or shipped.
  • To request a cancellation, please email us at microtripworld@gmail.com with your order number.
  • Once an order has been processed, printed, or shipped, it cannot be cancelled.

2. Refund Policy

Due to the nature of our products:

  • Art prints, posters, stickers, and merchandise are non-refundable, unless the item arrives damaged, defective, or incorrect.
  • We do not offer refunds for:
    • Change of mind
    • Incorrect address provided by the customer
    • Minor colour variations (screen vs print differences)

3. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  1. Email us at microtripworld@gmail.com within 48 hours of delivery
  2. Include:
    • Your order number
    • Clear photos of the damaged or incorrect item
    • Photos of the outer packaging
  3. Once verified, we will offer:
  • A replacement, or
  • A refund (at our discretion)

 

4. Refund Processing

  • Approved refunds are processed back to the original payment method
  • Refunds may take 5–10 business days to reflect, depending on your bank or payment provider

 

5. Lost Packages

  • If a package is marked as delivered but not received, please contact the shipping carrier first.
  • If the issue persists, reach out to us and we’ll assist where possible, though Microtrip World is not responsible for carrier delays or theft after delivery.

 

6. Contact Us

For cancellation or refund-related questions, contact us at: microtripworld@gmail.com
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